08.05.2026
According to Refox Head of Ecommerce Bill Kåla, launching an international online store can be done with Refox quickly and cost-effectively.
Is opening an international online store a laborious and unrealistically expensive project?
Refox's Bill Kåla dispels the common misconception that expanding an e-commerce
store abroad requires significant investment, time, and resources.
The most common question from customers is: what does opening an international store actually
take, and is it difficult?
— There are many things to consider, but getting started is surprisingly easy. The first
step can simply be adding an English-language version of the store, Kåla says.
Kåla encourages companies of all sizes to enter international markets boldly and as early as
possible.
— You can first add a language version to the store and open shipping to other countries
without major marketing or content investments. From there you can develop the operation in
stages based on the experience you gather, Kåla encourages.
One of the most significant changes in e-commerce has been the development of technology. Going
international is no longer a heavy and expensive project – in many respects it has become a
process that can be automated.
AI in particular has changed the situation rapidly. Previously, the single biggest task in
international expansion was translating content and product information. Now it can be done
quickly and cost-effectively.
— Translating tens of thousands of products with AI is done in a flash, and the
translations are surprisingly good, Bill Kåla says.
As an e-commerce platform, Refox scales internationally without
expensive customisations. Multi-language support, multi-currency handling, and country-specific
VAT rules are already built in.
For Finnish companies, the first markets are often found close to home, according to Kåla.
— The most common direction is Sweden and the Baltics. Europe in general is an easy target
because of similar regulation and currency.
At the same time, it's good to be aware that challenges almost always come up. They can relate,
for example, to product sales restrictions, payment service requirements, or content
localisation.
— There can be plenty of challenges, but they are almost always solvable, Kåla assures.
Although opening an online store in new markets is technically relatively easy and fast, success
doesn't happen automatically. One of the most common misconceptions is the idea that
international sales will pick up immediately after the store is opened.
— Many people think that when the store is launched, lots of visitors will come right
away. But it takes action to make sure the store is found in the target country.
Refox doesn't just deliver a technical solution – it supports the customer throughout the
process.
— The process starts with a scoping discussion in which we define together with the
customer the key starting points: which markets do they want to expand into, and what does that
require from a business point of view, Bill Kåla explains.
Once the basics are locked in, we move to implementation: new countries, the required languages
and payment methods are added to the store, and the content is translated and localised to suit
the target market – often largely automatically.
After that the store can be launched very quickly when needed. Refox keeps supporting the
customer afterwards too, by developing the whole and optimising functions so that the conditions
for international growth are in place.
Here are some of the most important things to consider when aiming for international markets:
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