Jukkola Systems Streamlined Their Sales Process with Refox

Jukkola Systems Streamlined Their Sales Process with Refox

As Jukkola Systems' revenue grew and the company planned to launch an e-commerce store to support their B2B sales, the old ERP system became a bottleneck. In particular, inadequate and cumbersome product management was slowing operations down. The company evaluated several alternatives and ultimately chose Refox ERP. "Refox convinced us with its flexibility and customisability. And that promise has proven to be true," says sales director Janne Mäkelä.

Jukkola Systems' sales director Janne Mäkelä praises how easy it is to manage the entire sales process in Refox ERP.

A Growing Business Needed a Modern, Scalable Solution
Jukkola Systems Oy supplies high-quality products and technical expertise to Finnish industry. The company's strength is its extensive warehouse, enabling fast deliveries to customers across Finland. In addition to products, Jukkola Systems offers lifecycle services from installation to maintenance and from design to implementation.

As a company specialising in B2B sales, they needed a modern and scalable ERP system to support sales and customer management. The financial management software Passeli that was in use no longer met the needs of a growing business.

"We are also planning to launch an e-commerce store, and it would not have been practical to integrate the old system with it," Mäkelä notes.

Refox's Agility Was Convincing
Jukkola Systems compared both smaller and larger software providers before making their decision. Sales director Janne Mäkelä led the project and now serves as the primary administrator of Refox ERP.

"Refox's founder Petter Lillhonga convinced us that the system would adapt to our specific needs. Those promises have been fulfilled, and we have received the features we requested," Janne Mäkelä explains.

For Jukkola Systems, Refox's Finnish origin and local presence have been significant factors in their choice of system. As an appropriately sized operator, Refox can respond quickly to changing situations. At the same time, Refox is large enough to ensure continuous system development and support service availability, yet agile enough to implement customer-specific customisations flexibly.

Refox ERP Streamlines Sales
Refox ERP serves as a sales tool at Jukkola Systems. Technical attachments can be included with quotes — documents that were previously sent as email attachments. Additionally, a custom sales cover sheet was developed for the company's needs, where technical specifications can be recorded.

"We have received a great deal of positive feedback about this, both internally and from customers. People appreciate that all technical documentation is available via links rather than being lost in emails as multiple separate files."

Refox handles Jukkola Systems' entire sales process: quotes are created, products and warehouse are managed, and invoicing is handled within the ERP system.

Warehouse management is handled easily through Refox.

"In Refox, all information is consolidated. Creating quotes is fast and data is no longer locked behind individual salespeople. The browser-based system can be used easily from anywhere, and through it we can share quotes with customers via WhatsApp, for example," Mäkelä explains.

Jukkola Systems' sales director uses Refox's reporting tools daily to monitor sales and project profitability, among other things.

"I can allocate all sales receivables and purchase invoices to a project, making it easy to track the project's actual profitability," Mäkelä praises.

"The onboarding process went smoothly with Refox. They listened to our needs and ensured that all essential data was migrated to the new system."

How Did the Onboarding Process Go?
Jukkola Systems' transition to the Refox ERP system went smoothly. It was important for the company that all historical data could be imported into the new system without interruptions. Other system providers were unable to offer a comparable solution, but Refox ensured that 15 years of customer and product data was successfully migrated to the new system.

"The entire onboarding process went smoothly with Refox. They listened to our needs and ensured that all essential data was migrated to the new system. Now data management is significantly easier and more efficient than before," Janne Mäkelä says with satisfaction.

Refox's user interface and search functions enable faster information retrieval, which has significantly reduced the amount of manual work.

Jukkola Systems' sales director warmly recommends Refox to companies that need an agile and customisable ERP system. Beyond the technical aspects, the collaboration has been seamless.

"From onboarding to daily use, the collaboration has been very smooth and worked well. If we have had any questions, Refox has responded to them quickly," Mäkelä praises.